Refund policy
Refund policy
Healix Labs refunds an order in full where it is declined, and where a recurring order has been charged but has not yet shipped. Material that has shipped cannot be returned, and is replaced at Healix Labs’ cost where it arrives damaged, without its certificate, or fails its own certificate on independent re-test. This page states those terms in one place; each is governed by the clause it names.
Policy
Policy
What this policy covers
This page brings together every circumstance in which Healix Labs refunds or replaces an order. Each of those circumstances is also stated in the document that governs it — the terms of sale for declined orders and for shipped material, and the subscription and cancellation policy for a recurring order that has been charged. Where this page and one of those documents describe the same circumstance they describe the same rule: this page restates them in one place and does not add to them.
Declined orders
Healix Labs may accept, decline, hold, or cancel any order at its discretion — including for a pricing error, suspected diversion, an attestation that cannot be verified, or a shipping restriction. Any order that is declined is refunded in full. This is T.04 of the terms of sale and is unchanged by this page.
Cancelled recurring shipments
A recurring shipment may be cancelled at any time before the next shipment. Where a recurring order has already been charged but has not yet shipped, it is refunded in full. This is C.05 of the subscription and cancellation policy and is unchanged by this page.
Shipped materials
Materials cannot be returned once shipped, and a shipped order is not refundable. Material that arrives damaged, without its certificate, or that fails its own certificate on independent re-test is replaced at Healix Labs’ cost. No other returns are accepted. This is T.06 of the terms of sale and is unchanged by this page.
Related
Related documents
Payment, order acceptance and returns are governed by the terms of sale. How a recurring shipment is billed and cancelled is set out in the subscription and cancellation policy, and what may be done with the material in the research use policy. A question about a specific order, or about material that arrived damaged or without its certificate, can be sent to [email protected] or raised on (855) 202-5658.
HRL-DOC-F · REV 2026.09